Glenn Marchi

Accomplished chief information officer (CIO), army officer, and adjunct professor who inspires and empowers teams to deliver extraordinary results with high customer satisfaction. Proven record of teaching 15 different courses as an adjunct professor for both undergraduate and postgraduate levels, mainly focused on cybersecurity, data analytics and information technology (IT) for more than 20 years. Recognized for excellence in teaching at University of Connecticut.

SKILLS

• Taught 10 undergraduate and 5 graduate courses in cybersecurity, data analytics, and IT
• Presented courses via classroom, hybrid, cohort, and online learning both asynchronous and synchronous
• Designed and developed new graduate level courses in global crisis management and database management
• Introduced simulation exercises and tabletop exercises as capstone projects to promote active learning
• Dynamic presenter that fosters critical thinking, problem solving, and team projects
• Strong organizational skills to ensure class information is accessible, concise, and easy to understand
• Collaborated with other faculty to establish course guidelines and modify curriculum to meet accreditation goals
• Patient, reassuring, and enthusiastic when meeting with students to support their progress
• Skilled use of IT to better engage students using Blackboard, Zoom, Kanban, JASP, Jamboard, Padlet, and Miro
• Leveraged innovative pedagogy approaches to enhance authentic learning addressing real-world problems

CERTIFICATIONS

• Cybersecurity Leadership, National Association of Counties (NACO) Leadership Academy
• Master’s Certificate, Project Management, George Washington University
• Certified Project Management Professional (PMP)
• Certified Senior Project Manager, IBM Corporation
• Certified International Standards Organization (ISO) 9000 Quality Lead Assessor

PROFESSIONAL EXPERIENCE

Commissioner of Central & Information Services, Dutchess County Government, Poughkeepsie, NY Jul 2016 – Present

• Dutchess County resides in the scenic Mid-Hudson Valley Region located 50 miles north of New York City. Responsible as CIO to deliver IT services to 25 departments, 32 municipalities, and nearly 300,000 citizens. Reports directly to the elected Dutchess County Executive.
• Implemented strategic plan of digital transformation that dramatically improved the customer experience.
• Developed state-of-the-art infrastructure and applications that improved security, resiliency, and scalability.
• Achieved a 91% level of high customer satisfaction for technology services in 2021.
• Hosted the 1st Mid-Hudson Valley Cybersecurity Summit to share best practices with nearly 300 attendees.
• Forecasted and managed $8.7 million annual budget and reduced costs by 18% to support COVID-19 pandemic.
• Increased citizen engagement by 26% by redesigning the county website which achieved 4 million page views.
• Saved millions in taxpayer dollars by delivering digital shared services which reduced the cost of government.

Director of Operations, Mercy University, Dobbs Ferry, NY Jun 2012 - Jul 2016

Mercy University is a private, non-profit, liberal arts university of 10,000 students in New York City metropolitan area. Responsible to improve administrative operations at five campus locations including Dobbs Ferry (main campus), Bronx, Manhattan, White Plains, and Yorktown. Reported directly to Chief Operations Officer (COO).

• Provided oversight for daily operations which improved security, safety, admissions, and student services.
• Implemented technology solutions that enhanced the productivity of faculty, staff, and students.
• Facilitated emergency management exercises with community leaders that improved preparedness & response.

Director of Corporate Relations, Diageo, Norwalk, CT Nov 2002 - Jun 2012

Diageo is the world’s leading premium drinks business with 23,000 people in 180 countries with $9B revenue. Responsible for annual fiscal budget and business process improvement to support federal and state government affairs. Reported directly to Executive Vice President of Corporate Relations.

• Managed daily operations to support risk management, crisis management, and compliance and ethics.
• Managed a $25 million annual operating budget with focus on cost reduction.
• Established a program management office (PMO) to manage a $126 million project portfolio.
• Delivered disaster relief in-person for 2008 Hurricane Gustav, 2008 Hurricane Ike, and 2010 Earthquake Haiti.

Vice President of Project Management, Intelitech International, North Salem, NY Sep 2002 - Nov 2002

• Intelitech is a private consulting company that implements knowledge management solutions. Responsible to plan and implement knowledge management solutions for private and government sector.
• Provided project management oversight for $65 million implementation of an e-document workflow solution for the U.S. Department of Transportation to digitize manual processes for 16 Federal agencies.
• Developed contract proposal and implemented IT solution to scan, index and archive medical health insurance records for Landauer Metropolitan Home Care; $750,000 savings.

Director of Solution Delivery, Cervalis, Wappingers Falls, NY Feb 2002 - Jul 2002

Cervalis is a pre-initial public offering (IPO) startup company that provides IT outsourcing services. Responsible to plan and implement ultra-secure, high-availability and high-performance IT outsourcing solutions that keep critical e-commerce applications up and running 24 x 7 operations.

• Defined customer requirements and prepared statements of work to improve customer expectations.
• Reengineered processes to streamline the design through delivery of large, complex infrastructure solutions.
• Reduced customer IT costs by 30% for Windows/Linux co-location and managed hosting solutions.

Director of Project Office, Ameritrade Holding Corporation, Purchase, NY Jun 2000 - Jan 2002

Ameritrade is the largest online consumer brokerage in America with 2,200 employees and $1B revenue. Responsible to establish PMO with well-defined processes, systems, and best practices to manage a portfolio of financial services projects.

• Managed portfolio of over 50 software development projects; proven track record in working with business partners to size, prioritize, resource, and deliver project portfolio on time and on budget.
• Facilitated key role in $47 million revenue increase by providing project oversight for two strategic acquisitions: Financial Passport and National Discount Brokerage.
• Established, recruited, and staffed Project Office as liaison between business units and technology; improved ontime delivery of brokerage, trading, and security projects from 53 to 90%.

Senior Project Manager, IBM Corporation, Poughkeepsie, NY Jan 1983 - Jun 2000

IBM is the world's largest IT services provider with 341,000 employees in 160 countries with $91B revenue. Responsible for leading infrastructure webhosting and software/application development for e-business client solutions.

• Conducted ISO 9001 quality management audits as the ISO 9001 Chairperson for a 300-member team.
• Supervised team of 30 to plan, build and launch IBM’s premier business-to-business (B2B) website, commerce and tele web for IBM’s elite gold customers; deployed largest IBM website of 32 web servers.
• Managed the web hosting of procurement portal for Taiwanese government; enabled single sign-in to multiple procurement systems.
• Supervised software development team to achieve e-business client inventory control for 340,000 global workstations; saved $2.5 million and improved corporate asset management of hardware/software.

MILITARY EXPERIENCE

Colonel, New York Guard, New York State Division of Military and Naval Affairs, Latham, NY 2011 - Present

The New York Guard is a state defense force reporting to the New York State (NYS) Governor. Responsible as Commander of the 56th Area Command to recruit, train, and deploy soldiers for homeland security.

• Deployed soldiers throughout NYS to provide logistical support for COVID-19 pandemic, 2020-Present.
• Coordinated disaster relief for 2011 Hurricane Irene flood victims and 2012 Hurricane Sandy victims. Prior Military Service in the United States Army and Army National Guard:
• Planned and executed large-scale emergency preparedness exercises such as G-20 Summit, 2010.
• Deployed to Iraq as a battalion commander for 500 soldiers, 2004-2005.
• Awarded Bronze Star Medal for meritorious service in combat, 2005.
• 1st responder to World Trade Center attack on September 11, 2001.
• Top-secret security clearance.

ADVISORY BOARDS

• Board Member, Mercy University - Dept of Mathematics, Computer Science and Cybersecurity, 2018 - Present.
• Board Member, CNBC Technology Executive Council, New York, NY, 2019-2021.